PRIVACY POLICY
Last Updated: September 21, 2026
FaceZio is a service operated by V-SKY Electric CORP. (“FaceZio”, “we”, “us”, or “our”).
V-SKY Electric CORP. respects your privacy and is committed to protecting the personal information you provide when using FaceZio, our website, applications, WhatsApp-related services, APIs, automation tools, and other services.
By accessing or using FaceZio, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect information that you provide directly to us, including:
- Name
- Email address
- Phone number
- Business or organization information
- Account login information
- Billing and transaction information
- Support requests and communications
- WhatsApp Business account information connected to FaceZio
- API and webhook configuration information
- Message templates and automation settings
We may also automatically collect technical information including:
- IP address
- Browser type
- Device information
- Operating system
- Login activity
- Usage logs
- API request logs
- Cookies and similar technologies
2. WHATSAPP AND MESSAGING DATA
FaceZio may allow users to connect WhatsApp Business accounts and use messaging, automation, webhook, template, and related communication features.
Depending on the services enabled, we may process:
- WhatsApp Business Account identifiers
- Connected phone numbers
- Message metadata
- Message status information
- Message templates
- Contact information provided by users
- Webhook events
- Message delivery, sent, read, failed, and related status events
We process this information only as necessary to provide, maintain, secure, and improve FaceZio services.
Users are responsible for obtaining all necessary permissions and consent before sending messages to customers or contacts.
3. HOW WE USE INFORMATION
We may use collected information to:
- Create and manage user accounts
- Provide WhatsApp messaging and automation services
- Process API and webhook requests
- Manage subscriptions, payments, invoices, and credits
- Provide customer support
- Detect fraud, abuse, and unauthorized activity
- Maintain platform security
- Monitor system performance
- Improve our products and services
- Send service, billing, account, and security notifications
- Comply with applicable legal obligations
4. CUSTOMER CONTACT DATA
Users may upload, import, or otherwise provide customer contact information to FaceZio.
The account owner is responsible for ensuring that such information is collected and used lawfully and that any required consent has been obtained.
V-SKY Electric CORP. does not sell customer contact lists to third parties.
5. META AND WHATSAPP SERVICES
FaceZio may integrate with services provided by Meta Platforms, Inc., including the WhatsApp Business Platform.
When users connect Meta or WhatsApp services, certain information may also be processed by Meta according to Meta's applicable terms, policies, and privacy practices.
FaceZio, operated by V-SKY Electric CORP., is an independent service and is responsible only for its own data processing practices.
6. PAYMENTS AND TRANSACTIONS
Payments may be processed through third-party payment providers.
We may receive transaction-related information including:
- Payment status
- Transaction identifier
- Payment amount
- Currency
- Billing information
Complete payment card details may be processed directly by third-party payment processors and may not be stored by FaceZio.
7. COOKIES
FaceZio may use cookies and similar technologies to:
- Keep users signed in
- Remember user preferences
- Maintain account security
- Understand platform usage
- Improve website and platform functionality
Users may manage cookies through their browser settings. Disabling certain cookies may affect some features of FaceZio.
8. HOW WE SHARE INFORMATION
V-SKY Electric CORP. does not sell personal information.
Information may be shared only when reasonably necessary with:
- Hosting and infrastructure providers
- Payment processors
- Messaging and communication providers
- Meta and WhatsApp services when connected by the user
- Security and fraud-prevention providers
- Analytics and operational service providers
- Government authorities where required by applicable law
9. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no internet-based service or electronic storage system can guarantee absolute security.
Users are responsible for protecting their passwords, account credentials, API keys, access tokens, and connected third-party accounts.
10. DATA RETENTION
We retain personal and service-related information only for as long as reasonably necessary to:
- Provide FaceZio services
- Maintain transaction and account records
- Resolve disputes
- Prevent fraud and abuse
- Meet legal or regulatory requirements
Retention periods may vary depending on the type of information and its purpose.
11. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Request restriction of certain processing
- Withdraw consent where applicable
- Request information about how your data is processed
You may contact us to exercise applicable privacy rights.
12. ACCOUNT AND DATA DELETION
Users may request deletion of their FaceZio account and eligible personal information.
Certain records may be retained where necessary for:
- Legal obligations
- Fraud prevention
- Financial and payment records
- Security investigations
- Dispute resolution
To request account or data deletion, contact our support team.
13. THIRD-PARTY SERVICES
FaceZio may contain links to or integrations with third-party services.
V-SKY Electric CORP. is not responsible for the privacy practices, security, or content of third-party websites or services.
Users should review the privacy policies of those providers separately.
14. CHILDREN'S PRIVACY
FaceZio is intended primarily for business and professional use.
We do not knowingly collect personal information from children where prohibited by applicable law.
15. CHANGES TO THIS PRIVACY POLICY
V-SKY Electric CORP. may update this Privacy Policy from time to time to reflect:
- Changes to FaceZio services
- New platform features
- Legal or regulatory requirements
- Security or operational changes
Any updated Privacy Policy will be posted on this page with a revised “Last Updated” date.
16. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
V-SKY Electric CORP.
Service/Platform: FaceZio
Website: https://facezio.com/
Email: support@facezio.com